FAQs


How do I apply liquid lipstick?

Product should be applied to lips that are bare and dry. For best performance always exfoliate lips first, then moisturize.

 

What shade compliments my skin tone?

Why not try them all? Be bold.  Be Beautiful. Be You!  

 

Where are your products made?

All of our lippies are made in the USA.

 

Where can I find Kay Nicole Lippies?

At this time you can only purchase from this site as well as visiting us at a nearby Popup event.

  

Does Kay Nicole test on animals?

Absolutely not!  However, we now carry mink eyelashes that derive from mink fur.  For those of us of who love animals, we also carry silk eyelashes which are a great alternative.

 

Does Kay have a return policy or exchange policy?

We want to provide you the highest level of customer service.  If there is an issue with an order, please contact us within 48 hours of receiving your order.

Due to the nature of our products, ALL SALES ARE FINAL!

 

My item arrived damaged, can I get a replacement?

Please retain box, original packaging as well as the defective item and contact us right away.

 

What does it mean when an item is on backorder?

Popular items may sell out quickly and temporarily be on backorder. This means that the items are currently out of stock but that there are shipments on their way. Ordering an item that is currently on backorder is a worry-free way to ensure that you will be first in line for the new inventory and that the item which you ordered will be sent out to you as soon as we receive it!​

  • You will be notified via a shipment confirmation email (and a tracking number) once your back ordered items have shipped. You will not need to contact customer support, or do anything to follow up on the back ordered item We will take care of it for you from here on out!

  • We will do our best to estimate when backordered items are expected to ship, and post this information on the website, as well as update all customers who have purchased back ordered items.

 

How may I contact you?

Shoot us an email at info@kaynicolecosmetics.com and we will respond within 24 hours.